Library Frequesntly Asked Questions (FAQ)
Library Frequently Asked Questions (FAQ)
How do I get a library card?
Sign up online or visit one of our libraries. Adults are asked to provide two forms of I.D. to attain a library card, one must be a photo I.D. and the other has to have current proof of residence. If an individual does not have two forms of I.D. an Arizona driver’s license with current address/photo will be accepted.
You may sign up online for a temporary library card by clicking here.
*Temporary cards do not allow access to the Greater Phoenix Digital Library (OverDrive) nor hoopla.
How much does a library card cost?
Peoria Public Library cards are free for your first card.
I don’t live in the City of Peoria, but can I still get a Peoria Public Library card?
As long as you are a resident of Maricopa County you are eligible for a Peoria Public Library card.
What do I do if I lose my library card?
Be sure to notify any Peoria Public Library location if your card is lost or stolen. If you do not report your card lost or stolen and someone else uses it, you will be responsible for the items checked out and fines/fees accrued. To acquire a new card, visit any Peoria Public Library location and bring photo ID with your current address listed. Replacement cards are $2.00.
How do I renew my library card?
Simply bring in your library card at your next visit and staff will verify your address, phone number, birthdate and email address (if on file). Peoria resident library cards will be renewed for 3 years. Non-resident library cards will be renewed for 1 year.
I don’t have my library card. Can you look me up by my name to check out?
Patrons aged 18+ will be given a one time check-out with a valid Arizona drivers license in the event they forget to bring their library card. The address on the driver’s license must match the address listed on the patron account. After this, patrons must bring their card to check out materials or have a replacement card issued.
Checking Items Out
How many items can I check out?
You may have up to 35 items checked out on your card at a time. This includes DVDs, CDs and audio book CDs.
How long can I keep the items I check out?
Books, audio books, and CDs check out for 3 weeks. DVDs check out for 1 week.
Do you have book drops?
Yes, both libraries of the Peoria Public Library System have book drops. The book drops are open on days the library is also open. Book drops are closed during holidays, however items checked out are never due on holidays. Items that would normally be due on a holiday are due 2 days after official library recognized holidays.
How many holds can I place?
Patrons may place up to 10 holds on their card at one time.
If I don't pick up my hold, what happens?
Your hold will be cancelled and a $1.00 cancellation fee will be assessed to your account. To avoid this fee, please notify the library if you will not be able to pick up your hold within the allotted four day pick up period.
I owe fines but can’t pay today. Can I still check out?
Yes, as long as your fines are less than $10.
Do you have amnesty days?
We do not offer amnesty days. The libraries offer a 'Food For Fines' program during National Library Week in April. Please Check our website in March for more details.
How many times can I renew my items?
Most books, audio books, CDs, and DVDs may be renewed up to 4 times unless another patron has requested the item or there is a balance of $10 or more on your account.
Can I renew online or by phone?
You may renew online using your library card and PIN/Password or by phone 24 hours a day by calling (623) 773-7750. You may also call any Peoria Public Library location to renew your items.
You may renew your items here.
I am late with an item. How much are the fines?
DVDs are $1.00 per day per item, interlibrary loan items are $1.00 per day per item, and all other materials are $.20 cents per day per item if they are returned late. We accept payment by cash, check, debit, or credit card (Visa or MasterCard) in person.
Does the library use the services of a collection agency?
Yes. Accounts with fines or fees of $25.00 or more will be submitted to a collection agency after 21 days.
Can I get an email notification when my books are due?
Yes. You can sign up at your library to receive a reminder when your materials are due and first overdue notice via e-mail. If you wish to receive a reminder when your items are due and your first overdue notice this way please make sure that we have your e-mail address on file. You may also sign up for eReceipts and have your check out and renewal receipts emailed to you.
I lost an item. What do I do?
You are responsible for every item you check out. If you have lost an item, you will be charged a replacement cost and a processing fee.
I checked out an item and it got damaged. Do I have to pay for it?
If an item can no longer be circulated due to damage, you will be charged a replacement cost and a processing fee. You will not be held responsible for normal wear and tear.
Can I return my items to any library?
You may return your items to any Peoria Public Library. If you return your items to a library outside of Peoria, you are responsible for ensuring that they are returned to Peoria. Please note that the items stay on your card until we
receive them and if they are not received, you are still responsible for the items.
Does it cost anything to rent DVDs?
All items are free to check out. Please keep in mind that DVDs not returned by the due date will accrue fines of $1.00 dollar per day, per item.
Is the library ADA (Americans with Disabilities Act) compliant?
Yes. The Library fully complies with the Americans with Disabilities Act (ADA) and provides accommodations on request for physical access, communication or other needs that ensure our services, activities and employment are available to people with disabilities.
View the Peoria Public Libraries' Contact Information here.
What if I can't find what I'm looking for?
Both locations have qualified reference staff to assist you with finding materials to suit your needs.
Neither branch of the Peoria Public Library has the book I'm looking for. Is there another way that I can get it?
Come in to the library, fill out an interlibrary loan form, and we will try to get the book for you. For more information about our interlibrary loan service, call (623) 773-7511.
Can I fax documents from the library?
Yes, both Libraries have a faxing service. The charges are as follows:
- Local: $2.00 for the first page, $1.00 for each additional page.
- Long Distance: $3.00 for the first page, $1.00 for each additional page.
Can I make photocopies or scan documents at the library?
Yes, both the Peoria Main Library and Sunrise Mountain Library have public-accessible photocopiers/scanners.
- The cost is $0.20 per page and is paid with cash only. Only quarters, dimes, nickels, $1.00 or $5.00 dollar bills are accepted.
- The photocopiers/scanners are NOT connected to a network. Pages must be scanned to a USB memory device.